2.2 "Order" means any order placed by Customers on the Website.
"Order" is also meant when ordering "tailor-made products", where after contact via email and after dialogue via email, the Customer confirms his order by responding to the "Ordermail" Urberg Design sends to the Customer with details about the ordered about its delivery time, price picture and material.
2.3 "Urberg Design" means Urberg Design, organization number 7803017842, Onsdagsvägen 19, 90637 Umeå, and is the producer and supplier of the products provided on the website.
2.4 "Customer" means the party who orders products on the Website.
2.5 "Product (s)" means the products provided for sale on the website and delivered by Urberg Design.
2.6 "Website" means Urberg Design's website https://www.urbergdesign.se and https://www.urberg-design.myshopify.com.
- CONFIRMATION AND REGISTRATION
3.1 In order to purchase products on Urberg Design's website, the Customer must confirm that he or she accepts all terms and conditions in this agreement by registering for an account or by providing information at checkout when a purchase is made.
4.1 All information provided by the Customer is secret information.
4.2 The customer assures that the information he or she provides to Urberg Design is correct and current. The customer is also responsible for updating this information if necessary.
- DATA SECURITY
5.1 Urberg design protects the Customer's personal integrity and has high security requirements to prevent intrusion by unauthorized persons. In connection with the purchase and use of the Website for ordering products, the Customer may be asked to provide certain information about himself, such as e.g. name, username, e-mail address, telephone number, postal address, etc.
Such information about the Customer is private and confidential. Urberg Design will not disclose such information to unauthorized persons. Urberg Design may, however, disclose information to authorities if there is a suspicion of crime or if it is otherwise prescribed by law and in the event of any demand in the annual report.
5.2 Urberg Design processes the personal data provided by the Customer in accordance with the GDPR. Urberg Design will process this personal data for the following purposes:
- (a) for the supply of products and the administration of orders.
- b) for quality work, analysis and development of products.
- c) for marketing directed to the Customer or for offers to the Customer that are related to Urberg Design's products, or products and services provided.
- d) to publish statistics on the products.
- e) for the fulfillment of obligations under law or government decision.
5.3 The Customer has the right, annually and at the written request to Urberg Design, to receive information about which personal data about the Customer that Urberg Design processes.
The customer also has the right to request that incorrect information be corrected, blocked or deleted. The Customer may also, at any time, notify in writing that the Customer does not wish to receive direct advertising in the form of advertisements.
6.1 Urberg Design may use "cookies" to optimize the website's function and to adapt it to Customers' wishes. A cookie is a text file that is either temporarily placed on the Customer's data memory (a "temporary cookie") or is placed on the Customer's hard drive (a "permanent cookie") through a browser server. Cookies are not used to run programs or to spread viruses to your computer.
6.2 Cookies are unique to the Customer and the Customer's computer and can only be read by a web server in the domain that issued the cookie. The purpose of a cookie is to tell a web server that you have returned to a certain page. When the Customer returns to Urberg Design's website, cookies enable Urberg Design to retrieve information previously provided by the Customer, so that the Customer can easily use the functions that he or she has adapted.
For example, if the Customer registers for a purchase, a cookie helps Urberg Design to use the Customer's specific information (eg username, password and preferences).
- ORDER AND ORDER CONFIRMATION
7.2 The Customer makes an Order on the Website by placing the Product / Products in the "Shopping Cart" and then choosing the payment method. The customer must also fill in personal and delivery information and choose the shipping method. To confirm the purchase, the customer must accept the "Purchase Terms" and click on the "Complete Purchase" button.
7.3 When the Order has been completed, the Customer will receive an "Order Confirmation" via e-mail. The order confirmation contains all information about the Product / Products, price (s) of the product / products including VAT (for delivery within the EU) and other fees, delivery date, delivery costs, payment terms, information about the Customer's right of withdrawal (listed in section 14 below), applicable guarantees and other services provided by Urberg Design as well as conditions for cancellation of the Order.
For shipments outside the EU, the order confirmation does not include local fees or duties. These costs must be paid by the customer to local authorities.
7.4 For "tailor-made products", additional conditions apply, see section 2.2 above and section 16 below.
8.1 The Products are normally delivered within the time specified from time to time by Urberg Design for the specific Product, unless otherwise agreed or stated in the Order Confirmation, and delivered to the Customer by traceable shipment ("Delivery"). Urberg Design reserves the right to make any adjustment of delivery time (for example due to delayed deliveries of materials or disease).
8.2 Urberg Design reserves the right to adjust shipping costs and handling fees as a result of cost increases that occur during the period from when the order was placed until the day of delivery.
8.3 In the event of uncollected shipments, the Customer will be charged a fee (postage / handling cost) of SEK 350. This fee will be charged in arrears via invoice.
8.4 The risk for the Product is transferred to the Customer when delivery has taken place in accordance with section 8.1 above.
9.1 Delay on Urberg Design's side exists if the Product / Products are not delivered or are not delivered on time and the delay is not due to the Customer or for other reasons for which the Customer is not responsible, or in case of force majeure, see section 18 below.
9.2 In the event of a delay, the Customer has the right to cancel the Order if the delay is of material importance.
- RESPONSIBILITY FOR ERRORS
10.1 A Product is incorrect if the product deviates from what is stated in the Order or in any other respect deviates from the Customer's legitimate expectations on the basis of the information provided by Urberg Design. Unless otherwise provided in this agreement, the Products shall be suitable for the purpose of products of the same type in general, and possess the characteristics specified by Urberg Design by providing samples or models.
10.2 The Product shall also be considered incorrect if Urberg Design before the sale has failed to inform the Customer about a matter concerning the properties or use of the product that Urberg Design knew or should have known, and about which the Customer can reasonably expect to be informed about, provided that such omission can be assumed to have affected the purchase.
10.3 If a delivered product is faulty, the Customer has the right to request repair, or price deduction, if the fault is of significant importance to the Customer, cancel the purchase.
10.4 Urberg Design is primarily entitled to offer repairs to products if this can be done within a reasonable time and without any additional costs for the Customer.
10.5 Urberg Design is only responsible for original defects, which means that the defect existed before the time when the Product was purchased or delivered. Within a period of 7 days after the product has been collected, the Customer shall contact Urberg Design, orally or in writing, regarding the product that the customer considers the defective product if it possesses an original defect that is to be rectified by Urberg Design at no cost to the customer. After this period, the Customer must be able to clearly demonstrate that the product was defective in its original form at the time of delivery, which is at most 6 months after the Product was collected.
- COMPLAINTS AND RETURNS
11.1 The customer must complain about the defective product to Urberg Design within a reasonable time after the defect was discovered ("Complaint" see 10.5 above).
11.2 The customer must notify Urberg Design in writing, why he or she considers that the Product is incorrect. If the Complaint is made within one week after the error was discovered, the Complaint shall be deemed to have been made in time. After 6 months, the Customer loses his right to make a valid error in the Product, provided that no guarantee with a longer period has been given in writing from Urberg Design.
11.3 The customer further complains by ordering a return form from Urberg Design, filling in the return form and returning it together with the incorrect Product to Urberg Design with a traceable shipment in its original packaging with applicable / justified closure / packaging.
11.4 Urberg Design reimburses the Customer in retrospect for the shipping costs associated with the complaint, provided that the product / products are incorrect (a) or the Customer has received a product other than the one ordered.
11.5 If repair or delivery does not take place within a reasonable time after the promised / agreed time after the Complaint has been made, the Customer has the right to demand a price reduction or cancel the purchase of the Product in question.
11.6 Cancellation of the purchase is made by sending an e-mail to firstname.lastname@example.org.
Upon cancellation of the purchase of the product in question, the Customer shall return the product in accordance with the procedure for Complaints stated in sections 11.2 and 11.3 above.
In the event of complaints, the Consumer Purchase Act is applied and in the event of a dispute, Urberg Design follows the General Complaints Board's recommendations. ARN and the EU Online Dispute Resolution.
12.1 Price (s) of the product (s) are stated in the order confirmation.
12.2 All prices in the Order Confirmation are stated in Swedish kronor and include applicable VAT (currently 25%). Customers who order products from countries outside Sweden may also be required to pay customs duties. Customs duties are not included in the prices and all additional customs duties must be paid by the Customer to the customs or the corresponding authority in the country to which the Product / Products are finally delivered and any VAT surcharges.
12.3 The prices stated on the Website and in each order confirmation are stated with a reservation for increased supplier costs, printing errors, other incorrectly stated specifications and for sales.
12.4 When confirming a draft / quote when ordering a tailor-made / specially ordered product, the Customer is charged one third of the approximate total price the customer has been explained in the draft / quote. However, the price finally charged can never exceed half of the offered price of the product itself, the maximum amount is SEK 1,000 (including VAT of 25%).
After receiving payment of one third of the approximate total price, any materials are purchased and production begins. See further details in section 16 below.
When the product is ready for delivery, a picture of the finished product is emailed to the Customer and the balance is attached. When the final payment is received, the product is mailed within a week with a traceable shipment.
13.1 The customer shall pay at the time stated in each order confirmation stated in section 7.3 and section 12 above.
13.2 Payment is made to Urberg Designs Företags Swishnummer, 1232714335, which is also stated in "Kassan" and in the order confirmation.
13.4 Shipments are made within one week of receiving payment.
13.5 The product / Products belong to Urberg Design until full payment has been made.
13.6 Gift cards issued by Urberg Design are valid from the date of purchase and 1 year onwards.
After purchasing a gift card from Urberg Design, Urberg Design feedbacks the Customer with the gift card via email.
In the mentioned email, there is the unique code that will in future be used as payment at Urberg Design.
To use a gift card issued by Urberg Design, the valid and unique code is filled in at checkout.
Gift cards are available in a number of different amounts to choose from.
Gift cards issued by Urberg Design can not be exchanged for money and can only be used on 1 occasion.
13.8 For details on "tailor-made products", see section 12.4 above and section 16 below.
- RIGHT OF WITHDRAWAL
14.1 The Customer has the right according to the Distance and Home Sales Act (2005: 59) to cancel the Agreement within fourteen (14) days) from the day when the Customer received the Product (the "Withdrawal deadline"), so-called right of withdrawal. If the Withdrawal Period does not hold seven (7) working days, the Customer always has seven (7) working days to cancel the Agreement. Working days refer to all days of the year except Saturdays, Sundays, other public holidays, Midsummer's Eve, Christmas Eve and New Year's Eve.
14.2 The withdrawal period is calculated from the day when the Customer received the product. However, the withdrawal period is calculated at the earliest from the day when the Customer received the information provided in the order confirmation as stated in section 7.3.
The right of withdrawal lapses if the Customer has started using the product / products during the withdrawal period and / or has removed the seal from the product / products and / or that the product has been damaged.
14.3 The right of withdrawal is exercised by sending an e-mail to email@example.com .
Upon cancellation of the Order, the Customer must request a return slip from Urberg Design, fill in the return slip and send the Product a well-packaged shipment that is traceable.
14.4 If the Order has been canceled within the withdrawal period, any fees paid by the Customer for the product will be refunded by Urberg Design within thirty (30) days of Urberg Design receiving the returned product.
15.1 The Customer has the right to exchange for another item within fourteen (14) days from the day when the Customer received the Product (the "Right of Exchange").
15.2 The right of exchange does not apply to specially ordered / "Tailor-made products" or adjusted / adapted products.
15.3 The exchange deadline is calculated from the day when the Customer received the product. However, the exchange deadline is calculated at the earliest from the day when the Customer received the information provided in the Order Confirmation as stated in section 7.3.
The right of exchange lapses if the Customer has started using the product / products during the exchange period and / or removed the seal from the product / products.
15.4 The right of exchange is exercised by sending an e-mail to firstname.lastname@example.org.
15.5 To exercise the right of exchange, contact email@example.com and announce the request, the customer must also fill in the return slip that Urberg Design emails The customer was after the product with the return slip is sent to Urberg Design with a traceable shipment, all shipping costs are borne by the Customer.
- TAILORED ORDERS
16.1 "Tailor-made products" have their own conditions, see sections 2.2, 7.4 above and section 16 below.
16.2 For "Tailored products", the Customer makes the first contact via email to firstname.lastname@example.org
In the email, the Customer writes their thoughts and ideas, is it for some special occasion - what if so, or is it perhaps a unique gift? Complete with name, address, and other contact information. Also feel free to attach inspiration pictures / moodboards to clarify the Customer's own inner picture of the desired product.
16.3 Urberg Design provides feedback with further questions and for a dialogue with the Customer. Furthermore, Urberg Design provides feedback with a draft / quote containing simpler sketches, proposals of materials and an approximate price picture, regarding price, see section 12 above.
16.4 The Customer approves / places his order of his tailor-made order by confirming in text via return email a draft / quotation that the Customer has received from Urberg Design.
16.5 For details on payment, see section 12.4 above.
17.1 Communication between the Customer and Urberg Design and vice versa, takes place via e-mail or letter as follows:
Urberg Design's postal address: Onsdagsvägen 19, 906 37 Umeå.
E-mail, telephone number and address most recently provided to Urberg Design.
- FORCE MAJEURE
18.1 Urberg Design shall be released from liability for failure to fulfill any of its obligations due to a circumstance that prevents, delays or aggravates the fulfillment of an obligation under this agreement, such as measures or failure of authorities, new or amended legislation, conflict in the labor market, blockade, fire, flood, lack of means of transport, goods or energy or serious accidents as well as errors or delays in connection with deliveries from subcontractors caused by such circumstances ("Force Majeure").
18.2 When Urberg Design wishes to invoke an event of Force Majeure, Urberg Design shall notify the Customer without undue delay.
18.3 Notwithstanding section 16.1-16.2 above and without limiting the Customer's rights under section 9, the Customer has the right to terminate this agreement with immediate effect by notifying Urberg Design if the fulfillment of a material obligation under this agreement is delayed, due to a Force Majeure event, with more than three (3) months.
19.2 However, Urberg Design reserves the right, at any time, to make changes and measures, immediately and without prior information, due to legislation or regulations from authorities.
- THE AGREEMENT IN ITS ENTIRETY
- APPLICABLE LAW AND DISPUTE
20.1 Swedish law shall be applied to the agreement without regard to choice of law rules that lead to any other right than Swedish law being applied.
20.2 Disputes in connection with the agreement shall be decided by a Swedish general court with Umeå District Court as the first instance.
21. DONATE MATERIAL
21.1 We accept whole and broken jewelry, pearls and prisms that people are tired of or for one reason or another do not want to do a remake with or keep.
21.2 We have a good collaboration with the daily activities within social psychiatry in Umeå. Through the collaboration, we support this business and lift individuals through the assignments we seek. The estimated value in the material we receive is donated in the form of whole or broken jewelry, pearls and prisms goes in full to this collaboration and can of course be reported.
21.3 We reserve the right to refuse material and for reasons that we do not have to report either.